Refund Policy

Scope

This Refund Policy applies to purchases of Indviq software products and services.

Indviq products may use different payment providers or payment methods. The applicable payment provider processes the transaction and, where applicable, the refund.

Standard Refund Period

Unless a product's specific checkout terms state otherwise or applicable law provides a greater right, eligible customers may request a refund within 14 days of the original purchase.

Refund Eligibility

Refund requests are reviewed according to the applicable product's terms and this Refund Policy.

A refund may be declined where:

• The 14-day refund period has expired
• The transaction is fraudulent or unauthorized
• The purchase or refund request involves abuse of the refund process
• The same purchase or license has previously been refunded
• The license has been transferred, resold, or used in violation of the applicable license terms
• The customer has materially violated the applicable product terms
• The request is otherwise excluded by the applicable product's checkout or license terms

Where a refund is approved, the related license, subscription, or product access may be cancelled or deactivated.

Nothing in this policy limits any mandatory consumer rights provided by applicable law.

Subscriptions and Renewals

Cancellation of a subscription generally prevents future renewals but does not automatically result in a refund for a previously completed billing period.

Eligible refund requests must be submitted within the applicable refund period and according to the product's billing terms.

Refund Processing

Once an eligible refund is approved, the refund will be processed through the payment method used for the original transaction.

The time required for the refunded amount to appear in the customer's account may vary depending on the payment method, financial institution, and payment provider.

App Store and Google Play Purchases

Purchases made through the Apple App Store or Google Play are subject to the applicable store's purchase and refund procedures.

Refund requests for those transactions may need to be submitted through the relevant app store.

How to Request a Refund

For direct purchases, contact the support or billing channel provided for the relevant Indviq product.

If you are unsure where to submit your request, contact:

Email: support@indviq.com

Please include:

• Product name
• Order or transaction ID
• Purchase email address
• Purchase date
• Reason for the refund request

Do not send passwords, full payment-card numbers, CVV codes, private keys, or other sensitive credentials by email.

Changes

We may update this Refund Policy from time to time.

The version published on this page is the current version and applies to Indviq product refund requests.

Contact

Questions about this Refund Policy can be sent to:

Email: support@indviq.com